So many of the anxiety-provoking issues we deal with at work happen due to the pressure of having to react in real-time - i.e. right then and there. How often have you wished life came with a remote, where you can press pause on a pressure-filled interaction or demand, so that you can shoot off and come up with the perfect response? Conversely, how often have you said or done something you wished you hadn’t?

Life doesn’t work that way, does it?

Well… maybe it can, at least to some extent. The ARC model was developed to give us all a chance to deal with real-time, anxiety-provoking scenarios; or just situations when something big is at stake, and you just have to get things right. Either way, the process couldn’t be simpler:

1: ACCEPT: What you’re feeling. This makes you immediately present.

2: RESET: Give yourself a better thing to think. The feelings will follow.

3: CONNECT: Use any of a myriad of memorised strategies from that point on, all of which are designed to help you connect with the other person(s) involved.

These strategies are covered in my workshop ‘Right Here, Right Now!’. Delivered in half or full-day versions, this training (or coaching if you like) reveals that when we’re on the spot, and have not time to prepare a best-practice response the next best response is pre-preparation!