Communicating Under Pressure (ARC)

So many anxiety-provoking issues we deal with at work happen due to the pressure of having to react in real time.

How often have you wished life came with a remote, where you can press pause on a pressure-filled interaction or demand, so that you can run off, come up with, then return to deliver the perfect response? Conversely, how often have you said or done something you wished you hadn’t?

Life doesn’t work that way, does it?

Actually, it can. The ARC model was developed to give us all a chance to deal with real-time, anxiety-provoking scenarios; or just situations when something big is at stake, and you just have to get things right. Either way, the process couldn’t be simpler:

1: ACCEPT: You’re finding the situation discombobulating. You can thinm about why later on. Right now, you just need to keep communicating.

2: RESET: Commit to one of the 3 basic communication responses - listening (silence), statement-making or inquiry (questioning).

3: COMMUNICATE: Use any of a myriad of memorised strategies from that point on, all of which are designed to help you connect with the other person(s) involved.

These strategies are covered in my one-day workshop ‘Right Here, Right Now!’. This training (or coaching if you like) reveals that when we’re on the spot, we can still come up with a response that gains us both time and influence.

START HERE: RESPONDING UNDER PRESSURE WORKSHOPS

Using a central, user-friendly system called the ARC Model, this one-day workshop assists participants to deal with real-time, anxiety-provoking situations via a series of easy-to-memorise strategies.

The focus is on practice, sharing and having fun, whilst still looking directly at the things that trigger us.

This a growing need for many in the modern workplace. One of the key outcomes of this workshop is greater psychological safety.