Outcomes of a Learn Teach Explore workshop:
Learn about the framing words and simple strategies that allow you to instantly access the communication skills you already possess to be a great workpace communicator
Learn to ask better questions and be a better listener with curiousity, empathy and clarity
Be able to establish rapport almost instantly
Learn the importance of low word count / high meaning and how to execute it perfectly
Connect with others strategically, with honesty and integrity.
Be able to problem solve and achieve resolutions where everyone is truly satisfied with the outcome.
Here’s the truth. ALL work conversations possess the same three part structure.
Knowing these 3 essential phases of all work-related conversations will make you a better communicator with any colleague, on any subject.
“In 2017, Victorian CGU WorkCover identified a compelling need to improve the customer service communication standards of our 100 plus strong claims team. Our goal was to improve our ranking for service satisfaction in the Victorian WorkCover Authority scheme.
We approached Derek Consulting with our desire to run short, behaviour-focused workshops of 90-120 minutes each. Derek immediately replied he could deliver. He outlined his Learn Teach Explore Holistic Communication process, and how it was specifically designed to create the maximum amount of learner development in the shortest possible workshop length.
Over a 2-day period, Derek delivered 8 x 90-minute workshops – 7 for team members, and one for team leaders to develop their call coaching skills using a variation of the same LTE model. The financial and time economics of this approach were marked, and very shortly afterwards we saw our service survey statistics begin to improve. Over the subsequent months, Derek ran further rounds of workshops, each designed to use the LTE model to redress very specific aspects of the claims management process, such as adverse decisions, first call contacts etc. Again, these workshops were always short and behaviourally focused.
In between workshops, Derek provided 1:1 call coaching assistance to each team, again using the LTE model as a framework and benchmark for such sessions. We found our team members could remember, as well as use, the LTE model to extend their potential, and that our team leaders could also use it to assess and benchmark calls as well as provide objective, criterion referenced feedback. A year later, our service stats have improved markedly, placing CGU in first position in some months.
The impact and high usability of the Learn Teach Explore model has been a critical component of these improvements. We believe so much in its effectiveness that we are now using it throughout the organization nationally, as a foundation communication model for all of our long tail claims. This model is truly unique in that it supports authentic team member communications skills development in a holistic, supportive and ‘human’ way. It is simple, highly effective and empowering for anyone who commits to it.”
Learn Teach Explore in Practice
“The LTE model’s simplicity and practicality have empowered our frontline managers to elevate their communication skills meaningfully”
START HERE: Learn Teach Explore Introductory Workshop
The workshop that offers learners the keys to the work conversation skills kingdom
After completing this foundational skills workshop, learners can advance their skills and knowledge in dozens of single focus LTE classes that will make them an expert communicator in a specific area, such as Coaching, Giving feedback, Courageous Conversations, Selling, Service, or Negotiating.
3 × 2 hour sessions of up to 24 participants per session can be run in a single day, maximising your staff’s training in a minimal time period.